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•
Examples •
Benefits and Challenges •
Success Factors •
Compensation and Benefits
Implications
• Internal
Best Practices • Compressed
Workweek Agreement • Troubleshooting
• FAQs |
Compressed
Workweek Internal Best Practices
(SAMPLE
– to be replaced by Our Company)
Here
are two examples of how compressed workweeks have been used
successfully at Our Company:
Monica Mosley, Bo Jonsson, Stephen Antrim, Randy Ross
and Sylvia Pachouli
Client Service Representatives, Social Work
Last year a group
of five client service representatives requested a change from
their Monday - Friday 8 a.m. – 5 p.m. schedules to compressed
workweeks that would have each of them working four 10-hour
days. Their proposals had two of them taking Fridays off, two
Mondays and one Thursday. Their manager, Barney Owens looked at
the business benefits of the proposals and accepted them.
The arrangement provides
extra staffing on Tuesdays and Wednesdays, the department’s
busiest days, and reduced staffing on Mondays and Fridays, the
lightest days. It also provides expanded hours for clients every
day. Many clients had been asking for appointments before or
after they went to work. By
having some staff start as early as 7 a.m. and others stay as
late as 7 p.m., the department was able to offer clients 10
hours a week of appointments before 8 a.m. or after 5 p.m.
The five employees had already worked as a team, covering for
one another when one or more were in meetings, seeing clients,
sick or on vacation. They
cross trained one another to know enough about each other’s
cases to be able to respond to basic questions and requests.
They continue to do this under the compressed workweek
arrangement.
Under the new arrangement
more clients are being seen and client satisfaction has improved
significantly. Barney and the five employees are all more than
pleased with this arrangement and expect to continue it as long
as it meets business and their own needs.
Dan
Drew, Finance
Specialist, Online Finance
Dan was excited when Our Company developed its FWA policy.
He knew he wanted to work a nine-day compressed workweek, having
one day off every other week.
Dan originally wanted to take
either Monday or Fridays off, but those are busy days in Online
Finance. When he presented his proposal to Joan Comfort, she
said she couldn’t accept a proposal with a Monday or Friday
flex day. Dan went
back to the drawing board and suggested he have every other
Wednesday off. He
also asked to come in an hour earlier each day, leaving at the
same time he usually left. Since he is based on the west coast
and works with people in Our Company’s Denver office, he felt
this arrangement made sense.
Joan agreed. She knew that Dan was a solid performer and a
person she could trust. She
was also impressed that he had talked to one of his colleagues
who agreed. to cover for him on Wednesdays, the lightest day in
the office.
Dan has been working this compressed “9/100%” schedule
(that’s getting 100% of his work done in nine days over a
two-week period instead of 10) for two years now.
Does he get to take every other Wednesday off?
Not always. There
are some weeks where there’s just too much work to do.
But he hasn’t worked a Saturday since he’s been on
this schedule, and when he was working 8-5 he occasionally had
to do that. And,
when he does take a Wednesday off he doesn’t feel guilty about
it, because he knows he’s getting his work done.
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